I would recommend Alvys to other trucking companies just based on their high level of customer service
, and the vast
number of integrations
they have. When there was a vendor we use that they weren't integrated with, they said, "Hey,
let's set up a phone call and figure it out and we'll get an integration set up. No charge to you." The high level of
customization and high level of personal touch, are values that we also have as a company for Trans-Motion.
One of our top values is transparency. While Alvys allows for a lot of customization so that dispatchers can only see
these bits of information and billing can only see those bits of information, we've actually made the choice as a
company to allow people to see all aspects of it. That's been really beneficial for us because our dispatchers can see
on a daily basis how revenue is tracking what we have outstanding for billing. I find that it has really helped that
kind of cross collaboration
with our different departments here as well and allowed everybody to be on the same page.
The customer service teams and sales folks who initially made contact with us, worked very diligently
to make sure they
delivered on what they promised even if it meant building specific backend integrations or workflows. They worked really
hard to make sure that it worked the way we needed it to. That high level of customer service and the fact that their
product is malleable and not just a cookie cutter
where you have to fit into their box is something that I will
definitely sing their praises on.
Alanna Reeves Safety & Compliance Director, Trans-Motion