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Covered
"Alvys has exceeded our expectations when it comes to transactions. Time is money in this business. Trucks can be gone in seconds, and you can’t afford to lose those trucks when you’re executing high expectations for customers."

Rob Bilcox

CEO

Company Size:
Mid-Market
Company Type:
Broker
Location:
Libertyville, IL 60048

“What it all comes down to is: how fast can you transact?”

In the fast-paced world of freight logistics, timing isn’t just important—it’s everything. For Covered Solutions LLC, a company that’s moved over 350,000 loads and works with 20,000+ contracted carriers, speed and execution are the difference between winning a load and watching it vanish.

With over 12 years of industry experience, Covered Solutions has built its reputation by offering high quality services with one mission: to make their customers’ jobs easier through quick, transparent, and dynamic execution.

“Our company consists of guys that have been in the industry for 15 years. We have a lot of experience with different TMS, different volumes, all types of customers.”

So when Rob Bilcox, CEO of Covered Solutions, looked at the tech they were using to power their high-stakes operations, the question was simple: could it keep up?

For Rob, the answer was switching to Alvys.

Transaction Speed That Wins Loads

Every minute counts in freight. That’s why Rob didn’t just need a TMS with features—he needed one that could move as fast as his team.

“Alvys has exceeded our expectations when it comes to transaction time. Time is money in this business. Trucks can be gone in seconds, and you can’t afford to lose those trucks when you’re executing high expectations for customers.”

In a world where 5-minute turnaround quotes and 24/7 service are table stakes, that kind of system speed isn’t a luxury—it’s a necessity.

Built for Execution and Scale

Whether it’s a refrigerated load, hazmat, or oversized flatbed, Covered Solutions' customers expect seamless communication, safety, and speed.

“So far it’s been extremely easy to use. Very few clicks. Very user-friendly.”
“Integration has been critical. Sometimes it’s very tedious to add integrations—and this has been very easy.”

That’s crucial for a business managing multimodal freight across North America. From SaferWatch-integrated carrier vetting to GPS-equipped trailers, every detail matters.

“I’ve never seen a TMS provider have such a good back-end program setup.”
“A lot of things have been done in less than a month. That is extreme value when you’re ramping up or switching TMS.”

Ready to Scale

Many growing companies face the pain of outgrowing their systems. Covered Solutions is confident that’s not something they’ll need to worry about.

“As far as functionality, it has everything you need and more for a small, medium, or large size entity—easily exceeding hundreds of millions in revenue...A lot of systems don’t allow you to scale like that."

Most importantly, Rob sees Alvys as more than just a product; it’s a real partnership.

“It’s a two-way conversation...that’s a breath of fresh air.”

Challenges

Before implementing Alvys, Universe Carrier
encountered these key challenges:

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Slow data entry

Teams were experiencing delays due to time-consuming manual data entry, which hindered productivity.

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Inefficient Reporting

Clunky and outdated reporting tools made it difficult to generate timely reports, causing delays in accessing essential information.

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Difficulty accessing critical information

Teams struggled to retrieve crucial data quickly, leading to inefficiencies and delays in daily operations.

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Overwhelmed Dispatchers

Dispatchers were burdened by excessive manual tasks, which caused workflow bottlenecks and limited their ability to manage operations effectively.

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High Administrative Workload

Back-office staff faced challenges keeping up with administrative tasks, resulting in delays and reduced overall team performance.

Fast Freight Needs Faster Tech

Challenges

Covered Solutions’ previous TMS couldn’t keep pace with high-velocity transactions and multimodal growth demands.

Solution

Alvys delivered lightning-fast transaction speed, easy integrations, and a scalable, user-friendly backend system.

Results

“As far as functionality, it has everything you need and more to go from a small to mid to a large-sized entity—easily exceeding hundreds of millions in revenue.

Rob Bilcox

CEO

Results

Since implementing Alvys, Universe Carrier
has seen measurable improvements:

60% reduction in manual labor and data handling

Universe Carrier reduced manual labor and data handling by 60%, drastically improving overall efficiency.

Saved 5-6 hours daily in admin tasks

The team saved 5-6 hours daily by eliminating time- consuming administrative tasks, freeing up valuable resources for more critical work.

Increased Focus on 
High-Value Tasks

Dispatchers can now prioritize booking higher-paying loads and improving operational efficiency, leading to better resource management.

Integrations:
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EFS
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DAT
Reviews on the Web:
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