The Bear Down Logistics Story
The most amazing thing with Alvys is that they didn’t have a feature we needed, and we told them: "we’ve got to have this". Within 2 weeks they built the whole thing and said "here you go". At that point, I was like "I love you guys, I will never leave you".
I switched to Alvys and I was blown away by the ease of use and the automation. You just have to hit a button and there you go. You hit this button and MacroPoint is sent out. You hit that button and an email is sent to the people that owe you paperwork… Our customers, we can give them a link, and they can watch their own freight move across America, just like we can.
When we’re doing billing through Quickbooks, paid bills get updated automatically. We don’t have to go in and upload something else to Quickbooks to show that it’s been paid, it’s done automatically through Alvys.
I love Alvys. I see them as a partner. Their support is great…when I send something to their support staff, they get it done quickly. You don’t get that from a lot of TMS providers. I didn’t get it from my last one. I would tell them the problem I was having, and I wouldn’t hear back in 2 days. I had to call them and say I need you all to get this fixed.
Challenges
Before implementing Alvys, Universe Carrier
encountered these key challenges:
Slow data entry
Teams were experiencing delays due to time-consuming manual data entry, which hindered productivity.
Inefficient Reporting
Clunky and outdated reporting tools made it difficult to generate timely reports, causing delays in accessing essential information.
Difficulty accessing critical information
Teams struggled to retrieve crucial data quickly, leading to inefficiencies and delays in daily operations.
Overwhelmed Dispatchers
Dispatchers were burdened by excessive manual tasks, which caused workflow bottlenecks and limited their ability to manage operations effectively.
High Administrative Workload
Back-office staff faced challenges keeping up with administrative tasks, resulting in delays and reduced overall team performance.
AI chatbot prevents missed sales leads
The client had slow lead response times of up to three days because the same folks handling leads also worked in the field. This resulted in 300+ lost leads.
Results Grow set up an AI chatbot powered by Zapier’s ChatGPT integration and Tables. The bot responds in real time to leads, answers.
The client had slow lead response times of up to three days because the same folks handling leads also worked in the field. This resulted in 300+ lost leads.
Results
Since implementing Alvys, Universe Carrier
has seen measurable improvements:
60% reduction in manual labor and data handling
Universe Carrier reduced manual labor and data handling by 60%, drastically improving overall efficiency.
Saved 5-6 hours daily in admin tasks
The team saved 5-6 hours daily by eliminating time- consuming administrative tasks, freeing up valuable resources for more critical work.
Increased Focus on High-Value Tasks
Dispatchers can now prioritize booking higher-paying loads and improving operational efficiency, leading to better resource management.
