Customer stories
See how businesses like yours succeed with Alvys.
Resources >
Testimonials
>
PBJ Express Inc.
"Alvys helped us to improve efficiency, automation and visibility across the board."

Patrick Brown

President

Company Size:
SMB, 25+ Trucks
Company Type:
Carrier
Location:
Joplin, MO 64801
$200k+
Annual savings from reduced overhead and staff
$200k+
Annual savings from reduced overhead and staff
$25K
in recovered revenue from payroll errors
50%
Reduction in office staff headcount
$200k+
Annual savings from reduced overhead and staff

“Alvys is the Difference Between Us Being in Business and Not”

When Patrick Brown, President of PBJ Express, brought Will Kalamaras on board, the goal was simple: make the business run better. What they didn’t expect was how transformational Alvys would be to their operations—and their bottom line.

When Will Kalamaras first stepped into the world of trucking at PBJ Express in Joplin, Missouri, he wasn’t expecting to overhaul the entire operation.

“My background actually has nothing to do with trucking or logistics in any way, shape, or form,” Will shared. “When COVID hit, I lost my job. That’s when Patrick asked if I could help out part-time.”

What started as part-time paperwork turned into a front-row seat to chaos.

“Some of the systems that we had in the company were extremely fragmented and didn't really talk to each other,” Will said. “We were using spreadsheets, switching platforms and systems for each department. It just wasn’t working.”

Patrick Brown, President of PBJ Express, remembers trying to make sense of the previous TMS.

“I had it for six months and never logged in once,” Patrick said. “It was too complex. When we switched to Alvys, I was building loads on the second day.”

One System, One Story

Like many small-to-mid-sized fleets, PBJ Express was juggling a patchwork of systems—manual spreadsheets, outdated software, and disconnected workflows that wasted time and let money slip through the cracks. Will, coming from outside the trucking industry, quickly saw the inefficiencies.

“We were using multiple platforms, none of them spoke to each other. It was a mess. The TMS we had before was outdated, way too complex, and onboarding staff was painful. We knew we needed a single system that could do it all.” — Will Kalamaras, CTO

After evaluating multiple options, Will landed on Alvys. The transition wasn’t without hiccups, but the payoff was massive:

Custom Payroll Built for Complex Fleets
PBJ operates a mixed fleet with both company drivers and owner-operators. Alvys adapted to their unique payroll structure, eliminating manual processes and reducing errors.

“We found $25K in lost revenue from spreadsheet errors alone. That’s money we were just losing before.” — Will

Real-Time Visibility
Load tracking, GPS, and customer portals give PBJ’s team and their clients instant insight—cutting down on check calls and boosting service.

“The driver app is a huge hit,” said Will. “They can show when they arrive, when they leave, upload BOLs, get eChecks—it’s incredibly easy from a driver’s perspective. And everything ties into the accounting system automatically. No more manual entry.”

Driver App That Just Works
Their drivers rave about the ease of the Alvys mobile app. No more juggling apps and emails—status updates, PODs, and even eCheck payments all flow seamlessly.

“Your drivers will thank you. I’ve used systems at bigger carriers, and Alvys blows them out of the water.” — Timothy Conway, Driver

Automated eCheck Functionality
Once a manual task that required round-the-clock staffing, eChecks are now automated through the driver app and reconciled in the accounting system.

“It saves hours a week and lets us operate lean without sacrificing accuracy.” — Will

Real Results & Real Savings

“When I came in, we had 10 people in the office,” Will recalled. “Now we’ve got five. We cut staff by 50% without sacrificing service. And we let go of one person who was doing payroll full-time.”

Why? Patrick chimed in:

“We were able to cut payroll expenses by about $120,000 a year. The ability to lower our overhead without sacrificing the service to our customers has been huge.”

All-in, PBJ estimates they're saving between $175,000 to $200,000 annually.

“In this economy, Alvys is probably the difference between us being in business and not,” said Patrick. “It’s not a cost—it’s a profit.”

Scaling Smarter

“When I first came on, we had 30 trucks and 10 people in the office. Everyone was doing bits and pieces of the job,” Will explained. “Now, we could double the number of trucks and still keep the same office staff.”

Patrick agreed:

“Big or small, Alvys can make it easier for you to focus your time where it's most profitable. Cut out mundane, monotonous tasks. Stop revenue leaks in your business and get the most bang for your buck.”
Consolidated operations into one easy-to-use TMS
Automated payroll and driver workflows
Improved visibility

Challenges

Before implementing Alvys, Universe Carrier
encountered these key challenges:

slow data mountain icon

Slow data entry

Teams were experiencing delays due to time-consuming manual data entry, which hindered productivity.

x icon

Inefficient Reporting

Clunky and outdated reporting tools made it difficult to generate timely reports, causing delays in accessing essential information.

payment error icon

Difficulty accessing critical information

Teams struggled to retrieve crucial data quickly, leading to inefficiencies and delays in daily operations.

alert circle icon

Overwhelmed Dispatchers

Dispatchers were burdened by excessive manual tasks, which caused workflow bottlenecks and limited their ability to manage operations effectively.

delayed tasks icons

High Administrative Workload

Back-office staff faced challenges keeping up with administrative tasks, resulting in delays and reduced overall team performance.

“It’s not a cost—it’s a profit.”

Challenges

PBJ Express was burdened by disconnected systems, manual processes, and inefficient TMS software that created costly operational bottlenecks.

Solution

They implemented Alvys to unify operations, automate workflows like payroll and eChecks, and improve visibility across dispatch, drivers, and finance.

Results

PBJ reduced office staff by 50%, recovered $25K in lost revenue, and now saves up to $200K annually in overhead.

“Your drivers will appreciate it too. I’ve used other workflow systems at bigger carriers. This surpasses theirs hands down. It’s incredibly easy from a driver’s perspective. It eliminates apps and emails because Alvys does it all.”

Tim Conway

Driver

“Because of Alvys, we found $25,000 of money lost due to errors. That visibility, we didn’t have it before. We were just using spreadsheets.”

Will Kalamaras

CTO

Results

Since implementing Alvys, Universe Carrier
has seen measurable improvements:

60% reduction in manual labor and data handling

Universe Carrier reduced manual labor and data handling by 60%, drastically improving overall efficiency.

Saved 5-6 hours daily in admin tasks

The team saved 5-6 hours daily by eliminating time- consuming administrative tasks, freeing up valuable resources for more critical work.

Increased Focus on 
High-Value Tasks

Dispatchers can now prioritize booking higher-paying loads and improving operational efficiency, leading to better resource management.

Integrations:
brand logo
MacroPoint
brand logo
WEX Fleet One
brand logo
ThermoKing
brand logo
OneStepGPS
brand logo
EFS
brand logo
BestPass
brand logo
PrePass
brand logo
Samsara
Reviews on the Web:
capterrasoftware adviceget app

See more customer stories

Save time and start streamlining.

Alvys is all you need to manage and grow your business.

graphic illustration of the Alvys TMS software load board sorted by status