Driver
Built on Progress: How Hermes NVC Doubled Efficiency with Alvys
In 2014, three friends and two trucks launched what would become one of the fastest-growing carriers in the Midwest. From the very beginning, Hermes NVC wasn’t just about freight—they were about building something the right way. “We saw how much potential was there and knew we could make a real difference.”
Headquartered just outside Chicago, Hermes runs long haul and regional routes from Connecticut to California, hauling everything from dry vans and reefers to flatbeds and step decks. Backed by a full-service repair shop and a multilingual team of dispatchers, Hermes has built its reputation on safety, reliability, and relentless service.
But growth comes with complexity.
As their fleet expanded, Hermes needed a system that could scale with them. Their dispatchers were hitting limits. Drivers were managing paperwork across multiple platforms. Operations felt fragmented.
That’s when they found Alvys.
With Alvys, Hermes was able to increase the workload for dispatchers from 7 trucks to 14. Alvys streamlined dispatch workflows, centralized communications, and reduced task switching so each dispatcher could double their output without burning out.
Drivers love Alvys too!
Alvys didn’t just make life easier in the back office—it won over the fleet too.
“Everything I need in one place! I’ve never seen this before!” — Hermes Driver
“All of my reports and paystubs in one place!” — Hermes Driver
From paystubs to load updates, the Alvys driver app puts everything right at their fingertips—no more bouncing between apps, chasing updates, or waiting on back office responses.
Smarter, Scalable Operations
What used to take multiple tools and constant follow-up now happens in one clean system.
Alvys brought everything together: dispatch, visibility, payroll, and reporting—all synced, transparent, and easy to use.
Hermes is built on progress—and now their TMS is too. With Alvys, the team isn’t just keeping up with growth—they’re staying ahead of it.
More loads, fewer clicks.
Challenges
Before implementing Alvys, Universe Carrier
encountered these key challenges:
Slow data entry
Teams were experiencing delays due to time-consuming manual data entry, which hindered productivity.
Inefficient Reporting
Clunky and outdated reporting tools made it difficult to generate timely reports, causing delays in accessing essential information.
Difficulty accessing critical information
Teams struggled to retrieve crucial data quickly, leading to inefficiencies and delays in daily operations.
Overwhelmed Dispatchers
Dispatchers were burdened by excessive manual tasks, which caused workflow bottlenecks and limited their ability to manage operations effectively.
High Administrative Workload
Back-office staff faced challenges keeping up with administrative tasks, resulting in delays and reduced overall team performance.
Hermes-Style Freight, Powered by Alvys
Challenges
Hermes NVC was limited by manual systems creating bottlenecks as the fleet grew.
Solution
By adopting Alvys, Hermes centralized dispatch, reporting, and driver workflows into one easy-to-use platform.
Results
Dispatcher efficiency doubled, drivers gained full visibility into pay and paperwork, and operations scaled seamlessly with growth.
“All of my reports and paystubs in one place!”
Hermes Driver
Results
Since implementing Alvys, Universe Carrier
has seen measurable improvements:
60% reduction in manual labor and data handling
Universe Carrier reduced manual labor and data handling by 60%, drastically improving overall efficiency.
Saved 5-6 hours daily in admin tasks
The team saved 5-6 hours daily by eliminating time- consuming administrative tasks, freeing up valuable resources for more critical work.
Increased Focus on High-Value Tasks
Dispatchers can now prioritize booking higher-paying loads and improving operational efficiency, leading to better resource management.
