Mariana Garstea
Operations Manager
Universe Carrier Reduces Manual Entry by 60%
Overview
As a large carrier operating with 250 trucks, 300 trailers, and a team of over 350 employees, Universe Carrier faced mounting challenges with their operational efficiency. Slow data entry, clunky reporting, and difficulty accessing critical information were causing delays and frustration across their teams. Dispatchers were overwhelmed with manual tasks, and back-office staff struggled to keep up with administrative workloads. These inefficiencies left little time to focus on growth, better-paying loads, or delivering top-notch customer service.
When Universe Carrier implemented Alvys, they saw immediate improvements. Alvys’ workflow automation, including automatic load creation from rate confirmations, streamlined their processes from the ground up. The quick and seamless onboarding process, supported by on-site assistance, allowed their team to hit the ground running on day one. With Alvys’ forward-looking vision aligning with their company’s goals to modernize, Universe Carrier found the operational partner they had been searching for.
The results were game-changing. Universe Carrier experienced a 60% reduction in manual labor and data handling and saved their team 5-6 hours daily in admin tasks. Dispatchers now focus on booking higher-paying loads and improving efficiency, while the back-office team concentrates on increasing profits, retaining customers, and enhancing service quality. With these newfound efficiencies, Universe Carrier has plans to confidently expand into new markets, knowing they are poised for growth and ahead of the competition.
Challenges
Before implementing Alvys, Universe Carrier
encountered these key challenges:
Slow data entry
Teams were experiencing delays due to time-consuming manual data entry, which hindered productivity.
Inefficient Reporting
Clunky and outdated reporting tools made it difficult to generate timely reports, causing delays in accessing essential information.
Difficulty accessing critical information
Teams struggled to retrieve crucial data quickly, leading to inefficiencies and delays in daily operations.
Overwhelmed Dispatchers
Dispatchers were burdened by excessive manual tasks, which caused workflow bottlenecks and limited their ability to manage operations effectively.
High Administrative Workload
Back-office staff faced challenges keeping up with administrative tasks, resulting in delays and reduced overall team performance.
The Alvys Solution
Workflow Automation for Improved Efficiency
Universe Carrier experienced immediate improvements through workflow automation, including automatic load creation from rate confirmations, streamlining operations from the ground up.
Quick and Seamless Onboarding
Alvys’ fast and effective onboarding process, supported by on-site assistance, enabled Universe Carrier’s team to hit the ground running without delays.
Alignment with Business Goals
Universe Carrier experienced immediate improvements through workflow automation, including automatic load creation from rate confirmations, streamlining operations from the ground up.
"What I like most about Alvys is Alvys’ forward-looking vision, which aligns with our company."
Mariana Garstea
Operations Manager
"The onboarding process was easy and quick. The on-site support was a great benefit, making the transition seamless. We actually started working from day one."
Mariana Garstea
Operations Manager
Results
Since implementing Alvys, Universe Carrier
has seen measurable improvements:
60% reduction in manual labor and data handling
Universe Carrier reduced manual labor and data handling by 60%, drastically improving overall efficiency.
Saved 5-6 hours daily in admin tasks
The team saved 5-6 hours daily by eliminating time- consuming administrative tasks, freeing up valuable resources for more critical work.
Increased Focus on High-Value Tasks
Dispatchers can now prioritize booking higher-paying loads and improving operational efficiency, leading to better resource management.
