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Customer Success Manager

San Diego/California

Alvys is the global leader in transportation management software for small, mid-sized, and enterprise grade commercial transportation service organizations. Our cloud native systems and intuitive architecture are specially designed to help transportation organizations scale through increased workflow automation, accounting automation, and our best in class integrated framework.

  • As a Customer Success Manager, you will work with our customers to help them fully unlock the value of the platform and to ensure their feedback is felt internally within our organization.
  • Build relationships with separate customer departments to drive adoption across their organizations.
  • Serve as the main point of contact for the customer and help scope out new feature requests for internal consumption.
  • Continuously monitor customer health and risk by owning customer success metrics for your customer base.
  • Orchestrate and execute quarterly customer reviews
  • Identify and explore expansion opportunities alongside sales teams.
  • You are positive and poised in all situations.
  • You are a quick learner with a passion for technology.
  • 2-4 years in Customer Success or Account Management functions
  • Having a transportation background is strongly preferred.
  • Being Bilingual is a plus.