What Is It?
With this feature, users can easily send emails to customers requesting payment for detentions.
A “Stop” button is available during trips. Clicking on it opens an email window that contains the arrival and departure times at that particular stop.
Setting Default Emails for Detention
The email window that opens when the Request Detention button is clicked, pulls default emails from the Email Management section on the company profile.
For Detention, enter values for each field: From, To, CC.
Default: email will come from email@example.com
User: email will come from the user’s email address on Alvys
Custom: user can enter a custom email address
Sending Detention Request Emails
Once the driver has checked out at a stop (or a stop has been marked as Pickup or Empty) the Request Detention button becomes available.
Click the Request Detention button. This opens the email window.
The Total time spent at location is the difference between in arrival and departure times, displayed in the format HH:MM
From: Detention From email from Email Management of the Invoice As subsidiary
To: [Customer Ops Team Email], [Detention To email from Email Management of the Invoice As subsidiary]
CC: [Detention CC email from Email Management of the Invoice As subsidiary]
Enter the amount and make any other adjustments necessary.
Select any necessary attachments.