Desmond Clark
President
Desmond Clark’s Playbook for Scaling with Alvys
After a 12-year NFL career, Desmond Clark knows what it means to run tight routes and tighter operations. Today, he brings that same discipline and demand for precision to Bear Down Logistics, his fast-growing freight brokerage in Orlando.
In the early days, Clark quickly realized that winning in logistics required more than hustle. It required precision, automation, and a system that worked as hard as he did.
NFL was about practicing plays over and over until you get it just right. Brokerage is no different. What Alvys allows us to do is shorten the practice time dramatically because of the automation and ease of use.
Too Many Steps, Too Little Flow
Before switching to Alvys, Bear Down was running plays with a broken clipboard. Their previous TMS required Desmond and his team to juggle multiple platforms:
- Load creation took 10–15 minutes per shipment
- Billing required logging into three different systems
- Reconciling invoices? A time-sink of 3 hours daily
- Want a custom integration? That’ll be $15,000, please.
That whole billing process took me hours upon hours every week because I had to go from our previous TMS, then go into our factoring company, and then go into QuickBooks, and for me to do all of the accounts receivables and account payables.
Sound familiar?
The Game-Changer: Switching to Alvys
That all changed the day Clark discovered Alvys. What once took dozens of clicks and multiple systems now happens with just a few keystrokes.
They didn’t have a feature we needed. We told them what we wanted, and two weeks later—boom—it was there. That’s when I said, ‘I love you guys. I’ll never leave.'
Training New Recruits with Confidence
Clark didn’t just improve workflow. He unlocked scale.
Alvys actually allowed me to have the confidence to train somebody else to do my job, so now I can go and create more opportunity, and bring more business in.
With a UI that actually makes sense, Alvys made it easy for Bear Down to bring in new team members—even those without logistics backgrounds.
Since we got on Alvys, we've taken on 6 new people, and they all picked it up just like that. And three of them never had any logistics experience at all. And they were able to pick it up just like that. And within a week, just be able to run.
Why Desmond Clark Calls Alvys a “Teammate”
Alvys isn’t just software—it’s a partner. Their support team responds in minutes. My last TMS wouldn’t even reply for two days.
And that’s the difference. At Alvys, our customers aren't just 'tickets,' they're our teammates. When your TMS plays quarterback, your whole offense moves faster and works better.
Alvys is the most efficient and effective TMS I’ve used. It just makes sense. And when it doesn’t, the support team fixes it—fast.
Challenges
Before implementing Alvys, Universe Carrier
encountered these key challenges:
Slow data entry
Teams were experiencing delays due to time-consuming manual data entry, which hindered productivity.
Inefficient Reporting
Clunky and outdated reporting tools made it difficult to generate timely reports, causing delays in accessing essential information.
Difficulty accessing critical information
Teams struggled to retrieve crucial data quickly, leading to inefficiencies and delays in daily operations.
Overwhelmed Dispatchers
Dispatchers were burdened by excessive manual tasks, which caused workflow bottlenecks and limited their ability to manage operations effectively.
High Administrative Workload
Back-office staff faced challenges keeping up with administrative tasks, resulting in delays and reduced overall team performance.
More Time, More Agility, More Growth
Challenges
Manual workflows, costly integrations, and fragmented systems slowed growth.
Solution
Switched to Alvys for seamless load automation, billing sync, and real-time visibility.
Results
80% faster load entry, 85% reduction in billing time, and new hires onboardeding in days—not weeks, supercharged Bear Down Logistics' growth.
With Alvys, when we're onboarding new employees, we can have those employees up and running within a week. But not just up and running, up and running and they understand the system.
Desmond Clark
President
When I send something to Alvys' support staff, they get it done. They get it done quickly and you don’t get that from a lot of TMS providers. I didn’t get it from my first one.
Desmond Clark
President
Results
Since implementing Alvys, Universe Carrier
has seen measurable improvements:
60% reduction in manual labor and data handling
Universe Carrier reduced manual labor and data handling by 60%, drastically improving overall efficiency.
Saved 5-6 hours daily in admin tasks
The team saved 5-6 hours daily by eliminating time- consuming administrative tasks, freeing up valuable resources for more critical work.
Increased Focus on High-Value Tasks
Dispatchers can now prioritize booking higher-paying loads and improving operational efficiency, leading to better resource management.
